Refund policy

Returns

Please help conserve resources by re-using the packaging for returns whenever possible. You may return or exchange merchandise within 60 days of the original purchase date for a full refund or credit. Returns must be unwashed, unworn and in their original condition, unless you email first and have received permission to try washing or wearing it first. Upon request, you may receive a return shipping label, as well as instructions on how and where to send your package. Otherwise, you are responsible for return postage and for the safe delivery of your return package. EcoPetites is not responsible for return packages that are lost or damaged in transit. Using a track-able service is recommended.

Once your return is received, inspected and approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

If you make an exchange, you will not be charged shipping back to you. Please allow 2 to 3 weeks to process returns and exchanges.

Exchanges

The fastest way to make an exchange is to return the item you have, and make a separate purchase for the new item.

What to do

To start a return, you can email me (Daphne) at daphne@ecopetites.com Or send me at a text at 612-408-3894. Let me know if you are requesting a refund or a return, as well as any pertinent information. Your packing list also has my phone, email and address. Please reach out if you have any questions.